Everything you need to know
Frequently Asked Questions
Still wondering about something? Email A&M Designs and Alannah will be happy to help.
How does a custom blanket request work?
Submit your size, pattern, colors, and delivery preferences. A&M Designs reviews yarn availability, pricing, turnaround, and any requested date before sending an invoice or payment link. Submitting the form does not charge you.
How long does a custom blanket take?
Standard turnaround is 2–3 weeks and may be longer during peak holiday periods. Requested need-by dates are not guaranteed until confirmed by A&M Designs.
Can I choose the exact stripe layout?
You choose the stripe style and colors. A&M Designs arranges them into a balanced handmade design. Inspiration photos and design notes are welcome, but stripe width, placement, color distribution, and yarn availability may vary.
How do I care for my blanket?
Machine wash cold on a gentle or delicate cycle. Tumble dry low or lay flat to air dry. Do not bleach, iron, or dry clean.
Where is free local pickup?
Pickup details are provided privately after your order is ready. Please pick up within 7 days of your ready notification, or contact A&M Designs if you need more time.
Are custom blankets returnable?
Custom blankets are final sale and non-returnable. Once a custom order is approved, paid, and in production, it cannot be cancelled.
Can I request a special date?
Yes. Add an optional requested need-by date for a birthday, shower, holiday, or other occasion. The date is not guaranteed until A&M Designs confirms it. If an essential date cannot be met before production begins, you may continue with the available turnaround or choose not to proceed.
How quickly do Ready-to-Ship blankets leave?
Ready-to-Ship blankets ship within 3–5 business days. They are sold exactly as photographed and cannot be customized.
What comes with the gift option?
For $12, your order includes ribbon, an A&M Designs gift tag, and a handwritten card with your message.
What happens if my shipment arrives damaged?
Contact A&M Designs within 48 hours. Include photos of the blanket, entire package, shipping label, and visible package damage, and retain all packaging during the carrier claim. Depending on the circumstances, A&M Designs may remake or replace the item, or issue a refund.
What if my package is lost?
If tracking never shows delivery and the carrier confirms the package is lost, A&M Designs assists with the claim and arranges an appropriate replacement or refund. If tracking shows delivered, first check the property, household members, neighbors, and carrier. A&M Designs may assist with an investigation but does not automatically guarantee a free replacement for every package marked delivered.